Why Your Company Needs to Embrace Social CRM Bogdan Michka | May 21, 2010 at 12:17 pm | Tags: customer service, howto, small business, social crm, social media | Categories: business, social networking, tips-n-tricks, web | URL: http://wp.me/pHbzX-mm

Excerpt:

Why Your Company Needs to Embrace Social CRM

Social CRM is a central concept that businesses need to understand deeply and integrate fully, in order to serve the social customer.

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