5 Steps to Taking Customer Service Social Bogdan Michka | June 1, 2010 at 3:24 pm | Tags: customer service, howto, small business | Categories: business, social networking, tips-n-tricks, web | URL: http://wp.me/pHbzX-mH

Excerpt:

5 Steps to Taking Customer Service Social

Customer service is no longer an area to triage customer complaints. It's about anticipating customer needs at the right time and place. Organizations must relearn how to interact with their community, shed some of the heavily automated barriers, and get back to the basics of customer service.

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